FAQ's

1. What sizes do you offer for leather jackets?
We offer a full range of U.S. standard sizes from XS to XXL for both men and women. Please refer to our Size Guide on each product page for detailed measurements.

2. Are your leather jackets made from real leather?
Yes, all our jackets are crafted from high-quality genuine leather to ensure durability, comfort, and a premium feel.

3. Do you offer free shipping?
Yes! We proudly offer FREE shipping across the United States on all orders — no minimum required.

4. How long will it take to receive my order?
Orders are processed within 24 hours and delivered in 2–3 business days, depending on your location.

5. Can I track my order?
Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number to follow your delivery.

6. What is your return and refund policy?
You can return items within 14 days of delivery if they are unused and in original condition. Refunds are processed within 5–7 business days of receiving your return. Visit our Return & Refund Policy for details.

7. Do you ship internationally?
Currently, we only ship within the United States. We hope to expand internationally in the future.

8. How do I contact customer support?
You can reach us anytime at support@usanib.com or call us at +1 (847) 555-0198. Our team is here to help Monday through Friday, 9 AM to 5 PM (CST).

9. How do I care for my leather jacket?
We recommend using a leather conditioner and storing your jacket in a cool, dry place. Avoid prolonged exposure to sunlight and moisture for best longevity.

10. Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, we may be able to make changes. Please contact us as soon as possible at support@usanib.com.